FAQs about Signify Decommissioning
Signify Phase-out
docCentral will be transitioning from Signify to Sign with Singpass to provide users with Secure Electronic Signatures (SES). This change follows the decommissioning of Signify in Q4 2025, (opens in a new tab) which will no longer be resourced to support ongoing maintenance and future development.
There will not be any change in workflow for docCentral users using Signify, until Q4 2025. After which, users will still be able to generate documents and send them out for signatures using Singpass (via Sign instead of Signify).
What is Sign with Singpass?
Sign with Singpass (opens in a new tab) allows Singpass users to sign documents such as contracts and other agreements remotely, via their Singpass App. Like Signify, digital signatures created through Sign with Singpass are regarded as Secure Electronic Signatures (SES) under the Electronic Transactions Act (2010) (ETA).
What this means for docCentral users
Action required:
- No immediate changes are required for existing docCentral projects with Signify integration
- However, users are strongly encouraged to download any required documents from the Signify platform before early Q4 2025
Support from docCentral:
- All docCentral users will still be able to use Signify as an output destination until late Q4 2025
- The docCentral team will work closely with users to ensure a smooth and seamless transition to Sign with Singpass
For users who have never used Signify before June 2025:
- docCentral users using Signify as an output destination for the first time will need to be whitelisted by Signify.
- Please inform the docCentral team via our contact form (opens in a new tab) if you wish to use Signify as an output destination.
Timeline
Specific dates will be released closer to Q4 2025.
| Period | |
|---|---|
| 3 June 2025 | docCentral users using Signify for the first time must request access via our contact form (opens in a new tab) |
| Q3 2025 | All users can continue using Signify as an output destination as per usual. |
| Early Q4 2025 | docCentral will release documentation on the new workflow integrating Sign with Singpass. Users can begin transitioning to the new workflow, while Signify remains available for a limited time to ease the transition. docCentral will send out reminders on the transition and help users ease into the new workflow. |
| Late Q4 2025 | Signify is removed from the docCentral platform and all Signify flows will not be valid. |
Comparison of Workflow
Users can expect a largely similar process for their document signing workflows, with some key enhancements.
| Signify | Sign with Singpass | ||
|---|---|---|---|
| 1 | Output destination | Select Signify when creating your docCentral project | Select Sign with Singpass when creating your docCentral project |
| 2 | API key | Copy over the Signify API key from Signify’s API integrations tab | No API integration by the user is required (new!) |
| 3 | Email to signers | Allows custom messages to be added to the email | Allows custom messages to be added to the email |
| 4 | Signing Order | - | Define the sequential order of signatures (new!) |
| 5 | Signing Method | Signers receive a link in their email from Signify to sign the document in Signify, using their Singpass | Signers receive a link in their email from docCentral to sign the document in Sign with Singpass, using their Singpass |
| 6 | When all parties have signed | All signers and the project owner will receive an email from Signify containing a button to download the final signed document | All signers and the project owner will receive an email from docCentral with the final signed document attached (new!) |
| 7 | View status of signatures | View on the Signify project page | TBC |
FAQs
-
Is there anything I need to do if I'm using Signify now?
From now till early Q4 2025, no action is required from users with existing docCentral projects integrated with Signify.
By late Q4 2025, users will have to transition from Signify to Sign with Singpass. docCentral will provide support to ensure a smooth transition, and Signify will not be available after this period.
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Will my current projects using Signify automatically switch to Sign with Singpass?
No, you will have to manually update your project’s output destination once it becomes available.
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Other than Sign with Singpass, what are the alternatives for digital signatures?
docCentral will only support Sign with Singpass as a Secure Electronic Signature (SES) provider.
For non-docCentral projects, you can explore other Sign with Singpass service providers (opens in a new tab).
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Will there be costs for using docCentral?
docCentral remains free for WOG agencies to use, even with the use of Sign with Singpass.
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Is there still an expiration period to download documents signed by Sign with Singpass?
No, the final signed document will be sent as an email attachment to all signers and project owners. You may download the document at any time, as long as you retain the email.
Contact Us
If you require more information how the transition would affect your docCentral workflows, feel free to let us know in this form: Contact and Feedback Form (opens in a new tab)